Privacy Policy

Privacy Policy – Shift Happens Ltd

Effective Date: [Insert Date]
Company Name: Shift Happens Ltd
Registered Address: 5 Dagonet Gardens, Bromley, England, BR1 5JD
Company Number: 15889281
Website: https://shifthappens.co.uk

1. Introduction

At Shift Happens Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

  • Personal Identification Information: Name, address, email, phone number.
  • Service Information: Details about your moving or clearance needs, booking information, and service preferences.
  • Technical Data: IP address, browser type, cookies, and usage data when you visit our website.
  • Payment Data: If you purchase services, we may collect billing details (processed securely via third-party payment providers).

3. How We Use Your Information

We use your personal data to:

  • Provide and manage our removal and clearance services.
  • Respond to enquiries and provide quotes.
  • Process payments and invoices.
  • Improve our website and customer experience.
  • Send service updates, offers, or newsletters (if you opt in).
  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to fulfil our service agreement with you.
  • Consent – when you sign up for marketing emails.
  • Legitimate Interests – to improve services and communication.
  • Legal Obligation – to comply with UK law and regulations.

5. Sharing Your Information

We will never sell your data. However, we may share your information with:

  • Trusted service providers (IT, payment processors, logistics partners).
  • Regulatory bodies if required by law.

All third parties must respect the security of your data and comply with GDPR.

6. Data Retention

We only keep your personal data for as long as necessary:

  • Customer service records: up to 6 years (for legal/accounting purposes).
  • Marketing data: until you opt out or request deletion.

7. Cookies & Tracking

Our website uses cookies to improve functionality and user experience. You can control or disable cookies in your browser settings. For more details, see our Cookie Policy.

8. Your Data Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion (“right to be forgotten”).
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent (for marketing).

To exercise your rights, contact us at [Insert Contact Email].

9. Security of Your Data

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their policies.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 Email: [Insert Contact Email]
📍 Address: Shift Happens Ltd, 5 Dagonet Gardens, Bromley, England, BR1 5JD

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.